Mavenoid, a leading hardware support platform, has announced that it has secured $30 million in Series B funding round led by Smedvig Capital. Joining previous investors Creandum, Mosaic and Point Nine Capital are new investors NordicNinja, ABB Technology Ventures and his funding partner SVB UK.
Mavenoid’s hardware support platform enables any brand to provide physical technology products and seamless support to their customers. Mavenoid’s AI-powered self-service, remote, and support automation tools enable businesses to save time and resources through support automation that actually solves customer problems.
Mavenoid’s capabilities enable companies to convert or create highly effective support automation from their product knowledge. The platform is also backed by live chat and interactive video calling.
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The funds raised will be used to further develop Mavenoid’s AI and technology and expand the business globally. The announcement comes after companies such as Jabra, Husqvarna and Medion have joined the customer base, significantly growing the competitive customer support space.
Mavenoid co-founder and CEO Shahan Lilja said: “These funds will allow us to continue to invest in cutting-edge technology and AI while expanding our operations and delivering a superior support experience to more hardware brands.”
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Peter Duffy of Smedvig Capital said: “We are excited about Mavenoid’s potential to disrupt the market and their vision of owning the hardware support category.”
Creandum general partner Staffan Helgesson said: “Given the huge market potential, we couldn’t be more excited to continue supporting the team.”
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